Yahoo SMTP finally fixed

Finally some good news from the Yahoo Mail Updates blog regarding the earlier Yahoo SMTP Issues:

Recently we began experiencing an unexpected increase in traffic through the servers we have dedicated for POP/SMTP messages. When we first became aware that some users were having their messages delayed because of this we examined the issue, and the initial solution appeared to have the problem under control. However we soon learned that more needed to be done to ensure the levels of service we strive to provide.

As a result we spent the last several days not only upgrading hardware resources for our SMTP servers, but also restructuring the way the bandwidth of these servers is allocated. We are confident that this solution will not only resolve the immediate problems, but also ensure that the systems are even more reliable in the future.

This is definitely welcome news after about 10 days of significant mail delays.  There is a minor fix on the client side: you need to visit the Yahoo Mail site and check out the POP/SMTP configuration options to see if new servers are specified.  I had to change my settings, but once I did that emails sent instantly.

One point of feedback I would offer about this situation is that Yahoo should have offered better communication throughout the process.  I realize that it’s not in-style for these larger companies to offer “system status” pages, but this would have alleviated the entire situation. I appreciate the level of detail they offered in the “resolution” blog post, but this would have been great while this was going on.  Instead a lot of us were left to stew in our frustration and anger, demonstrated in the comments of my original posting.  This only further soured the already bitter taste in our mouths.

Yahoo mail SMTP troubles?

Has anyone been experiencing long delays sending Yahoo Mail through SMTP?  I’m a Yahoo plus user and use Thunderbird to manage my email.  However, since Friday the 15th my emails sent through SMTP are being delayed for hours on end.  Since Yahoo doesn’t report their system status, I’ve had to rely on anecdotal evidence from other users to validate my issues.  It’d be nice if Yahoo had some kind of system status page, maybe I’m just not aware of it.

Another Yahoo Mail gripe, I sent an email to a server that uses SpamCop to filter emails, and my email got flagged as spam due to the SMTP server’s IP address – definitely annoying to say the least.

I just wanted to put this out there for the sake of re-assurance (for both myself and anyone else that might be experiencing problems).  Working in the tech industry, I understand outages occur.  What frustrates me is when problems aren’t communicated well, especially when I go out of my way to pay Yahoo for Mail Plus.  I just hope this delay is extremely temporary and isn’t the norm for going forward.

Update: Yahoo has confirmed the SMTP outages in their blog. No ETA though.